Transform Anger - Michael just published my latest article. It begins:

“Yesterday, I had a conference call with business partners scheduled for 2:30 p.m. At 2:45, I received a call saying we had to wait because one of the partners hadn’t called in yet. Calls like that kept coming in for the next two hours, leaving me more and more frustrated. It wouldn’t have been so upsetting, except this same partner has done this time and time again. As it turned out, he did call on time, but someone missed his call.

“While sitting by the phone waiting, I reflected upon what I should say and how I should say it. I knew it would be detrimental to speak of it in anger. But I knew it would also be detrimental to say nothing”…

Read more:

“How to Transform Anger Into Constructive Action”