Entrepreneur.com just published one my latest articles. It begins:
As head of an organization, this happens all the time. Somebody comes up to me really upset and says so-and-so said such-and-such. I respond by saying, “That’s terrible. How could they say such a thing! What did you tell them? What did you say?” The response is always the same: “Oh, I didn’t say anything.”
“You didn’t say anything?” I exclaim. “How could you just let that pass? Why didn’t you say something?” Again the response is standard: “Oh, I just didn’t know what to say. I didn’t know how to say it. And besides, I was afraid they’d get mad. I didn’t want to rock the boat. Who knows where it could have led?”
Time to open Pandora’s Box!…
As a former Manager, I too had people that came up to me in the same fashion. I wish I had had this article to hand to them! It is something we can all struggle with even in our personal lives and having some tips on how to handle it responsibly certainly helps.
I love this blog! Thank you for the humble but committed way you address the subject.