Pandora's Box - Michael just published one my latest articles. It begins:

As head of an organization, this happens all the time. Somebody comes up to me really upset and says so-and-so said such-and-such. I respond by saying, “That’s terrible. How could they say such a thing! What did you tell them? What did you say?” The response is always the same: “Oh, I didn’t say anything.”

“You didn’t say anything?” I exclaim. “How could you just let that pass? Why didn’t you say something?” Again the response is standard: “Oh, I just didn’t know what to say. I didn’t know how to say it. And besides, I was afraid they’d get mad. I didn’t want to rock the boat. Who knows where it could have led?”

Time to open Pandora’s Box!…

Read more:

“A Delicate But Necessary Task of Opening Pandora’s Box”